I was working with an author last week who was struggling to find his way with his manuscript. “When I talk about these ideas, I’m succinct, relaxed, sometimes even funny. But when I sit down to write, the words come out all formal and stiff. Why can’t I be myself in my writing?”

Sure enough, his chapter draft was dry, stuffed with extraneous details, and weighed down by industry jargon. I knew him to be a lively, quick-witted person of passion and deep empat... keep reading